Refund policy

Last updated: September 30, 2026

Damaged or wrong item. Check the cartons and the parts when your order arrives. If something is damaged, missing or not what you ordered, send hello@king-size-bed.com, within 48 hours of delivery, your order number plus photos of the damage and of the packaging. We then send a replacement part, a replacement item or a full refund, at no cost to you.

Change of mind. Unless the product page says otherwise, you can return an item within 30 days of delivery, unused, unassembled and in its original packaging. Write to us first at hello@king-size-bed.com so we can open the return and give you the return address. A restocking fee of 15% of the item price applies, and you pay the return shipping: its cost is deducted from the refund. We tell you the exact amount before you send anything back.

Refunds. Approved refunds are sent to the card or account you paid with, at the latest 10 business days after the return reaches us.

For any question about a return, write to hello@king-size-bed.com.